Partner Success Manager

Parting Stone  •  Full-time  •  Remote  •  $55k - $65k / year  •  1m ago

Partner Success Manager

Company Introduction

Parting Stone empowers families in their grief by providing a comforting alternative to cremated remains that can be touched and held. During the cremation arrangement, families are asked if they would like to receive "cremated remains or solidified remains" following the cremation. Parting Stone's service solidifies 100% of the “ash” into a new form of remains that resembles a collection of 60-80 smooth stones. This form of solidified human and animal remains has created an entirely new category in the cremation space.

Parting Stone is a Public Benefit Corporation and our goals are in line with the ethos of the Death Movement, empowering people in their grief and allowing them to take ownership and control over the death and dying process. Our team operates with the highest level of professionalism and integrity while indulging in imagination and play. We do not create bandages that help horrible experiences feel better - we build positive solutions from the ground up. We are a group of innovators and creatives with a passion for providing meaningful experiences around death, dying, and remembering.

Position Overview

Parting Stone is seeking a Partner Success Manager (PSM) to support the Sale’s Departments objectives to build strong channel partner relationships and increase retail conversions. The Partner Success Manager will be responsible for maintaining relationships with funeral homes that sell solidified remains and optimizing performance with all assigned retail partners.

This role will use Hubspot Professional daily for organizing new and existing accounts, prioritizing account maintenance, following through on communications and action items, preparing sales performance reports, and keeping contacts updated and tidy.

The Partner Success Manager will be a part of the entire funeral home partner onboarding journey, from the initial training to nurturing a long-term relationship for the lifetime of the account. The main goal of the PSM is to increase the account's sales conversions over time by providing ongoing training, presenting sales performance reports, offering additional marketing resources, tech support, and providing optimization suggestions.

The right candidate will be highly organized with the ability to sort and prioritize from 600+ accounts. The right candidate will be highly skilled at analytics and reporting. The account manager will be communicating daily with retail partners, making 50+ phone calls weekly, and must be comfortable with many forms of communication including text, email, video call, and phone.

The ideal candidate is a detail-oriented and compassionate individual who is receptive to continuous change, is excited to learn and grow, and has a good sense of humor. They must bring a strong curiosity for the unique death care space and learn industry expectations and vernacular by attending conferences and forming relationships to ultimately become an industry insider. This position will require regular travel to perform site visits for priority funeral home partners (about once per month for 2-3 days).

We have a small sales team of 3, so you will be coming on board at the ground floor! The Partner Success Manager will report to the Business Development Manager. The base salary for this role is supplemented by monthly bonuses based on sales milestones achieved.

Responsibilities:

Provide ongoing relationship management with active accounts.

Enroll new funeral home partners in the learning management system and conduct live Zoom training to educate them about solidified remains and on best-practices for offering this option to families.

Call many channel partners weekly and speak with 50+ partners, prioritizing accounts in-need.

Travel monthly for 2-3 days to areas with a concentration of funeral home partners in order to conduct site visits, live trainings, and relationship nurturing.

Accurately track and hit position KPIs related to B2B sales.

Lead sales performance review preparation and delivery to channel partners.

Demonstrate advanced knowledge of Parting Stone and solidified remains.

Communicate directly with clients to identify potential issues with their sales process and problem-solve.

Perform inside sales responsibilities and training presentations.

Perform any other duties that may be required.

Qualifications

Minimum of 2 years in a Client Success role or related position.

Experience with Hubspot Professional (or a similar CRM).

Excellent verbal and written communication skills.

Capable of working independently and prioritizing while remaining sensitive to deadlines.

Excellent attention to detail.

Strong direct communication skills.

Ability to troubleshoot and make quick decisions in time-sensitive situations.

Proven sensitivity to design, branding, experience, and general aesthetics.

Willingness to learn new skills and gain additional expertise.

Bonus Points

Experience with category-creating products or services is a plus

Experience in the death care space is a plus

Experience with startups is a plus

Experience with B2B retailer customer success is a plus.

Experience with Hubspot is a plus

Expected Hours of Work:

Monday - Friday, 9-5 pm

Monthly Travel.

This is a Remote Position

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

Employee discount

Employee Stock Options Plan

Health insurance

Paid time off

Travel reimbursement

Work from home

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay

 

 

 

■ JOB DETAILS

Funeral Director/Cremation Arranger

Leaf Cremation • Full-time • Columbus, Ohio, United States • $55k - $65k / year • 1w ago

 

Leaf Cremation is looking for a progressive funeral director with excellent communication skills and a passion to treat families with the utmost dignity and respect. Leaf Cremation is looking for an out of the box, motivated funeral professional who desires an opportunity to work with an unconventional, forward thinking service provider. We are different from most providers, give us a look and see how we are changing the cremation culture both internally and externally.

Position requirements:

A valid Ohio funeral/embalmer license or the ability to reciprocate a license from another state.

Valid driver’s license and clear driving record.

Knowledge of and compliance with all Federal, State and local laws pertinent to providing funeral services including FTC and OSHA.

Adherence to all company policies and guidelines.

Excellent leadership and interpersonal skills as you work with families, coworkers and others to plan, schedule and coordinate cremations.

Attention to detail to ensure that all family wishes are met and exceeded.

Complete and execute all necessary paperwork and adhere to company policies and procedures.

Salary is $55,000 - $65,000, based upon qualifications, along with paid holidays and vacations, ongoing education, and the opportunity to grow your career in a professional, proactive and supportive environment.